ITG NETWORKS : Visitor-Based Network and Phone System Solutions for the Hospitality Industry





	Network Technician COMPANY: ITG Networks STATUS: Full Time, Salary JOB SUMMARY: Technician is responsible for the activation of ITG Networks products at customer premises. The Technician is also responsible for troubleshooting service problems at the customer premise, to include fielding customer trouble calls, correction of common line faults, identification of distribution problems, and escalation of problem for corrective action, when necessary. ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:* Plans installations by studying design plans, layouts, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site. Installs and troubleshoots customer premise equipment and service including: racks, switches, routers, servers, jacks (RJ11/RJ45/RJ21) , Wireless Access Points, and PBX systems ensuring IP or voice connectivity, where applicable. Out-of-town travel is required, and may be extensive at times. Integrates customer’s existing telephone infrastructure with ITG’s products. Accurately identifies all power, telephone (including CO) and cable TV lines encountered in the field. Communicates effectively and professionally with ITG’s clients and their outside vendors during all phases of customer interaction including installation, service, and training. Represents the Company in the area of retention, upgrade and new product sales, customer education and collections. Maintains accurate/current knowledge of all, services, products, pricing, packages and promotions offered by the Company and applies preventative maintenance procedures to prevent future failure. Makes periodic checks of system performance as prescribed by authorized administrative personnel (quality control checks.) Fields customer troubleshooting calls, including “on call” for after-hours customer issues insuring the customer is receiving the highest quality product performance. Troubleshoots and effectively differentiates Company supported components vs. customer equipment and corrects all existing and potential problems. Participates in the proposal process of the Company’s potential customers including evaluations of their facilities via telephone and/or on-site Keeps records and delivers reports on a timely basis, including work orders. Orders equipment, inspects materials for damage and accuracy Reads and understands all network diagrams and draws basic network diagrams pertaining to a customer’s location. The above statements are intended to describe the general nature and level of work being performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. Back to Careers


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